Can I get a refund, please? That was the question on a lot of Eurovision fans’ minds in the Netherlands after their valid votes weren’t counted during the grand final.
Several Dutch media outlets, including De Telegraaf, reported that some viewers had not been able to vote during the finale. There were no similar reports during the first semi-final, during which The Netherlands also voted.
Those affected did not initially receive a message confirming whether their votes had gone through. But later that night they received messages saying that they couldn’t vote as “the voting has come to an end already”. Some televoters received this message as late as 4am. And while their votes didn’t count, the texters were still charged.
EBU concludes Dutch televoting results were legitimate
The EBU conducted an investigation and quickly concluded that the uncounted televotes would probably not have impacted the overall Dutch televoting results.
Even so, Dutch Eurovision viewers still took to social media to complain about the uncounted votes. Many wrote that they had sent multiple SMS votes, spending up to several euros.
In its investigation, the EBU concluded that the problem only affected the Dutch branch of T-Mobile. T-Mobile is one of the largest providers of telephone networks in the Netherlands with around 6 million customers as of 2020.
The telecom company told the ANP that they are still investigating. But it has already stated that all televoters with uncounted votes should be refunded.
Were you affected by this problem? Are you happy that you will receive a refund? Let us know in the comments down below!