Immediately after announcing that Eurovision will return in 2021, the EBU published an FAQ regarding the planned comeback contest. Here are its answers to some key questions regarding tickets for both Eurovision 2020 and 2021.
Answers to non-ticket questions can be read here.
Will Eurovision 2020 tickets be valid for Eurovision 2021?
The EBU has confirmed that any tickets bought for the 2020 song contest will remain valid next year. As is to be expected, they will only be valid for the same show as you booked for 2020 — a semi-final one jury show ticket in 2020 can’t be swapped for live grand final ticket in 2021. The EBU hopes “welcome you to the show in 2021”.
Will ticket holders receive a new ticket for Eurovision 2021?
More information will be issued on this at a “later stage”.
How to get a refund for Eurovision 2020 tickets?
All tickets can be exchanged for a refund.
Refund requests can be made from 12:00 CEST on Monday 25 May until 23:00 CEST on Friday 5 June.
The EBU will post a refund request link in its ticketing FAQs on 25 May.
Only the main buyer can ask for a refund. The refund process starts no later than Saturday 6 June, after the closure of the refund request period.
It can take four to six weeks for the refund to be processed and deposited in the account used to pay for the tickets originally.
Can refunds be requested after the Eurovision 2021 dates have been confirmed?
In acknowledgement that many fans might be reluctant to cancel their tickets before knowing the dates for Eurovision 2021, organisers will offer a second window in which refunds can be requested.
Once dates are known, Eurovision 2020 ticket holders will be informed by email.
Can names be changed on Eurovision tickets?
Tickets are often bought in groups, and it will be possible to change the names on tickets if any members of a party are no longer going to the contest. As with the refund requests, ticket holders will receive an email explaining how the process will work.
However, if one or more members of a group pull out, it will be necessary to either find a replacement member or get a full refund for the entire group. Partial refunds will not be possible.
What happens to Eurovision 2020 tickets bought through Avrotros or Ticketswap?
These tickets will remain valid for Eurovision 2021.
The same refund rules and deadlines apply as outlined above.
Questions for Ticketswap should be sent to [email protected].
Will more Eurovision 2021 tickets go on sale?
Organisers say that it is too early to discuss fresh 2021 ticket sales. This will depend on numerous factors including the amount of tickets returned and the available capacity within the arena.
Other Eurovision 2020 and 2021 ticketing questions
The EBU instructs any further questions regarding Eurovision 2020 and 2021 tickets to be sent to Paylogic using the [email protected] email address.
Refund requests cannot be made via email. The only valid way to request a refund will be through the link post on Eurovision.tv on 25 May.
